Prozessmanagement

Winter

(engl. Process Management )

Modulnummer: FIN-INF-102624

Link zum LSF:	LSF
Verantwortung:	Hans-Knud Arndt
Dozent:in:	Hans-Knud Arndt
Lehrveranstaltungen:	Vorlesung Prozessmanagement Übung Prozessmanagement
Verwendbarkeit:	- M.Sc. INF: Informatik - M.Sc. WIF: Wirtschaftsinformatik - M.Sc. DKE: Applied Data Science

Kürzel PZM

CP 6

Semester Winter

Fachsem. ab 1.

Dauer 1 Semester

Sprache deutsch

Niveau Master

Angestrebte Lernergebnisse:
The students ...

• develop an understanding of how processes influence aspects of customer orientation, productivity and the value of an organization
• know methodical approaches for analyzing and optimizing processes
• know methodical approaches for measuring process performance
• know methodical approaches for the introduction of process management in organizations

Inhalt:

• Basics of process management
• Procedure concept for the introduction of process management
• Methods for process identification and process implementation
• Process controlling
• Methods for process improvement and process renewal
• Customer relationship management
• Supply chain management
• Product lifecycle management

Arbeitsaufwand:
Attendance times:

• SWS lecture = 28h
• 2 SWS exercise = 28h

Independent work:

• Preparation and follow-up of lecture Development of solutions for the exercise 124h

180h = 4 SWS = 56h attendance time + 124h independent work

Prüfungsvorleistungen:	Studien-/Prüfungsleistungen:	Lehrform / SWS:
Successful completion of the semester assignment enables students to take part in the oral examination	Oral examination	2 SWS Lecture 2 SWS Exercise

Voraussetzungen nach Prüfungsordnung:	Empfohlene Voraussetzungen:
none	Knowledge of methods and tools in the field of management information systems (z.B. durch Veranstaltung: Einführung in Managementinformationssysteme)

Medienformen:	Literatur:
	See http://bauhaus.cs.uni-magdeburg.de

Hinweise: